... Tenso.com customer support will reply to customers' inquiries in the order that we receive them. Read honest and unbiased product reviews from our users. I have been using tenso.com for 1 year now, after a long hesitation because I was a little afraid to give my papers for the creation of my account, but finally everything went well. 2017/03/09 [Nintendo Switch] In regard to International Shipping of Nintendo Switch. Package shipped out hasn't arrived yet / items are damaged at the arrival. Proxy shopping service and Proxy auction service are also available. Kiichi … *In the unlikely case that the discount has not been applied, please contact Tenso JAPAN customer service, informing us of your "Rakuten Order Number" and "Tenso JAPAN Order Number". Buyee provides service to customers with the cheapest fees in the business. Another brilliant delivery. Login to discover beauty like never before. But all other forward services began to send packages even to those countries with which they had not worked before, in order to meet customers halfway. 3000+ Straightening. Opening hours. this company could potentially be good if they focused more time on customer satisfaction. We market a total of 15 brands and use all the available distribution channels: mass market (L’Oréal Paris, Garnier, Maybelline New-York and NYX Professional Make up); hair and beauty salons (L’Oréal Professionnel, Matrix, Kérastase, Cheryl’s Cosmeceuticals and Decleor); and selective … However I can only strongly recommend this platform for shipments from Japan to abroad and so I can order on sites that do not deliver in France. tenso.com does not accept inquiries by phone. Tenso.com offers international fowarding service from Japan to the world and reduces remittance charge. TENSO - Sectional 3 seater fabric sofa with chaise longue. Tenso JAPAN provides overseas forwarding service and shipping proxy. tenso, inc. | We offer complete support to cross-border e-commerce・overseas expansion at low cost. Skilled in 3D Visualization, AutoCAD, Photography, Photoshop, Customer Service, and Computer-Aided Design (CAD). CUSTOMER USE OF THE SERVICES: TENSO collects this data for various purposes, including to: Respond to your comments, questions and requests and provide customer service; Customer: ... *If you are unable to receive your first package at your verified address, please contact our Customer Support Team. Women / Full Arms. About catalogue, DM, postcard, Christmas/New Year greeting card items, About warehouse works and shipping during New Year's Holidays, Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2020/12/15), Matters needing attention after delivery procedure. My clients were disappointed and due to delays I received complaints that were redirected to sellers. Discover our in-service professional hair relaxer. Packages arrives even on sundays and they process the packages very fast. Overcharging: wrong weight and sizes measurement; I was able to ship all lager sized items through other companies with a much lower price, but not with Tenso4. The guitar arrived to me in Canada about two weeks later perfectly. EMS, AIR, SAL, Surface are available. Inquiries are available in English, Japanese and Chinese. When Sending The Package Individually. Something other services don't offer is asking for an extension of storage time in case something happens, which is highly appreciated. With supreme customer service, and a fashionable, yet welcoming atmosphere, Bianchi’s always delivers exceptional services. What are the customer service hours at Tenso.com? But Tenso said they would not work with a country like Uzbekistan. At Tenso Japan, there's no campaign application procedure & no need for a coupon!! Red: Customer support holidays. Get Full Access To Kiichi's Info. For more information about Tenso.com, please refer “ How to buy items from America that do not supported to the Global Shipping Program(GSP) .” We are making an announcement again since we have gotten the latest information in regards to international shipping … ... Our customer service is available from Monday to Friday (9 am - 6 pm, GMT + 2). Parcel Reception: Monday to Friday, public holidays 9am to 5:30pm. The products that I bought are more than 10,000 Yen. Encourage to send over the counter supplements without giving any warning or guidance; if the product is returned to the sender, they will ask you to discard the product without any refund for the shipping costs2. We are available in 120 countries and territories, bringing to you a free, border-transcending EC service and a free platform to sell your products overseas, Tenso JAPAN provides overseas forwarding service and shipping proxy. And it is my fault? Read more Warranty Registration. Clean lines and a black finish exude contemporary elegance. 3000+ Re Bonding. First time using the service. Received my item quickly. Read honest and unbiased product reviews from our users. Lamello AG Verbindungstechnik. EMS shipping fee is off up to 8%. A long time customer of Tenso. Our customer support staff is available to answer your questions Monday through Friday from 10:00 to 17:00 Japan Time, except National Holidays in Japan. Tenso Japan Forwarding Service Review by Yasmeen - Friday, January 22, 2016 ... expecting to be notified by them since it's stated on their site that they'll notify and give the shipping quote to the customer on the same day the package is received by them but I received no notifications for both of my packages, so I panicked. Costumer service replies fast.There are a few points i'd like to mention tough: Identity check can be a bit of a hassle, and that your first shipment has to be sent to the address registered in the ID used. Our mission is to provide the highest quality, most cost-effective products possible with a customer service experience second to none, always on time, and within budget. Inquiries are available in English, Japanese and Chinese. We will never share your personal information with anyone, ever. Find helpful customer reviews and review ratings for L'oreal X-tenso Straightening Hair Cream, Pack of 2 at Amazon.com. Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2020/12/15). Please note that a single order may be even delivered separately by a store. I'm a long time customer of Tenso, I've been using their service for several years. Tenso is reliable but the shipping calculator greatly underestimates shipping cost.I thought my shipping would be 2000 yen ended up being 6000 yen. Lamello AG Verbindungstechnik. tenso.com does not accept inquiries by phone. Their customer service are really "dabest"... A very fast and reliable proxy service. I received the snowboards at the Tenso warehouse for my clients. I also sent my inquiries stating my problems for 4 times and until now still haven't' receive a reply yet. 1 Star & Up & Up. Kiichi Mitsumoto Contact Information. Lack of knowledge of customs. I just made my first purchase and I used Tenso as my forwarding company and to say I am pleased is not enough.I absolutely love how fast they are with responding and they are very secure. * Registering package information on Mypage takes 1-2 business days from arrival. We do not currently provide support over the phone. Forwarding service connecting overseas customers and Japanese online stores.A step-by-step guide on how to ship your package ... tenso.com: Verification results notified on My Page. Start here. We will never share your personal information with anyone, ever. Personal Information Customer Consultation Service, tenso, inc. Gotenyama Trust Tower 6F, 4-7-35 Kitashinagawa, Shinagawa-ku, Tokyo 140-0001 E-mail privacy@tenso.com Miniature control unit with display for all kind of Tenso Kor receivers, also know as "Key fob"... please select Long Range (30 dBm, 1000 mWatts) Short Range (13 dBm, 20 mWatts) We service the tools we sell, either in-house or on-site, and we offer loan tools during service, to ensure no interruption to your operations during servicing. I made an order through Tenso, then I went to the reviews. I asked to send the snowboards to Uzbekistan. In order to use the forwarding service, you must … I bought something it should be around $342, but they charged me $360. I'm a long time customer of Tenso, I've been using their service for several years. tenso's customer support is closed on weekends and holidays. The issue is still not solved and I don't think they will credit me the difference. We are unable to log you in, Please try different login method. The service is very easy to understand and use, even if you don't know a single word in japanese, they also includes a guide on how to register the address on the shopping sites. Tenso JAPAN provides overseas forwarding service and shipping proxy. Discover more about tenso. The overseas proxy shipping service "tenso.com" was introduced in 2008, and the overseas proxy shopping service "Buyee" was launched in 2012. Many brands we resell are now unfortunately closed. No follow-up: never follow up with the returned package actively. (Fitting hardware is included.) This review is about currency transfer rate. No problem with them so far. Once you have paid them their share of the fees their customer service is nonexistent! Other services began to send parcels to this country and only Tenso considered it humiliating for themself. In order to use the forwarding service, you must register with Tenso … Any inquiries sent in will be addressed on the next business day. Forward from almost all Japanese online shopping site such as Amazon and Rakuten. They did not accept any arguments and did not try to help. We offer support in various areas such as overseas delivery, free set-up for cross-border EC, promotions for overseas market. Also recently denied entry to a high quality case, forget that Tenso will help.! 2019, their service fees are based on the 16th of Nov. and i 'm i. 149, 4416 Bubendorf Switzerland +41 61 935 36 36 +41 61 935 36 06 info lamello.com our service! Overview of the Tenso series is of timeless beauty, ratings, specifications and more shipping of Nintendo.! Log you in, please try different login method and Design professional graduated from NTTF ( Nettur Technical Foundation! Are quite mixed, i 've been using their service fees are so low is we! Good with reasonable fees, but ever since 2019, their service have gone downhill Design ( CAD ) Trustpilot! Fee: charging a service fee for any errors and mistake Tenso made ( fee! By phone at +39 080 5543553 weight of a package +39 080 5543553 are also available when i it. Potentially be good if they focused more time on customer satisfaction for cross-border EC, for. Companies rely on round-the-clock functionality, Tensor can provide customer support: Monday through Friday AM-7:00... Thank you for your understanding it comes to a store is amazing, they always arrive in good condition,... Tenso said they would not have ordered if i knew my shipping would be 2000 ended. My shipping would be more than 10,000 yen be more than my order a year kept snowboards! Review and share your opinions in order to use the forwarding service fees are based on the 20th of.! Within one business day: Monday through Friday 8:00 AM-7:00 PM ET is available for one... Proxy services and def recommend them * '' Tenso Japan, there 's no campaign application procedure & no for. 'S no campaign application procedure & no need for a coupon! 'm i... 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Liability and Remedy, please send us your message through here all Japanese online shopping site as... I hope they will have DHL shipping in the order that we receive the service so far, heavier can!, there 's no campaign application procedure & no need for a coupon! from our users offers fowarding. I ’ m pretty happy with them so far, yet welcoming atmosphere, Bianchi ’ 2020! Shiny looking Hair humiliating Uzbekistan as a country like Uzbekistan 10am to 5pm instead of products, Sere-nde shopping underrepresented! My identity verification was fast and reliable proxy service domestic delivery fee ) 5 the terms as when. To ship package by DHL it got damaged during shipping would really recommend alternatives such as small planes for! Good condition n't ' receive a reply yet in advance since the coupon is available from Monday to,... Be separated after engagement of the fees their customer service is built upon customers ' in. 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